Privacy Policy

Last updated: 18/12/2025

This policy explains how StarHope SAS collects, uses and protects your personal data in compliance with the GDPR (EU Regulation 2016/679) and the French Data Protection Act (“Informatique & Libertés”).

1. Data Controller

StarHope SAS
90 bis rue de Fougères
35700 Rennes — France
SIREN : 994 319 358
contact@starhope.ai

2. Data Collected

2.1 When using the website

Technical and analytics cookies
IP address (via Cloudflare)
Technical logs (security)

2.2 When placing an order (WooCommerce)

First name, last name
Postal address
Email address
Country
Billing and shipping address
Order history
Amounts, VAT, invoices

2.3 Payments

Payments are processed by two external providers:

Stripe (credit / debit card payments)
PayPal (PayPal account or one-click payment)

StarHope never stores any banking details.
Payment processing is carried out directly by the payment providers.

2.4 Contact form

Email address
Content of the message
Name (if provided)

2.5 Service providers

Gelato / print-on-demand service provider

Data transmitted: name, address, country (strictly necessary for delivery).

Lulu Press / print-on-demand service provider

Data transmitted: name, address, country (strictly necessary for delivery).

3. Purposes of Processing

Data is used to:

process orders
generate invoices
ship products
provide customer support
improve the website
prevent fraud (Cloudflare / Wordfence)

4. Legal Basis

Performance of a contract (purchases)
Consent (newsletter / non-essential cookies)
Legitimate interest (website security)

5. Data Retention

Données client : 5 years (accounting obligation)
Invoices: 10 years (legal obligation)
Security logs: 1 year
Cookies: 13 months

6. Data Sharing

StarHope shares data only with:

OVH (hosting)
Cloudflare (security)
Stripe (payments)
PayPal (payment provider)
Printing and shipping partners (only the data required for delivery)
Certified accountant (tax obligations)

No data is sold or transferred to commercial third parties.

PayPal Payments

If you select PayPal during checkout, certain data required to process the transaction (email, IP address, amount, country) is transmitted to PayPal (Europe) S.à r.l. et Cie, S.C.A., in accordance with their Privacy Policy: https://www.paypal.com/fr/webapps/mpp/ua/privacy-full

StarHope does not receive or store any banking information.