{"id":553,"date":"2025-11-19T02:14:29","date_gmt":"2025-11-19T01:14:29","guid":{"rendered":"https:\/\/starhope.ai\/?page_id=553"},"modified":"2025-12-18T02:33:29","modified_gmt":"2025-12-18T01:33:29","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/starhope.ai\/fr\/conditions-generales-de-vente\/","title":{"rendered":"Conditions G\u00e9n\u00e9rales de Vente \u2013 StarHope SAS"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Conditions G\u00e9n\u00e9rales de Vente \u2013 StarHope SAS<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Derni\u00e8re mise \u00e0 jour : 18\/12\/2025<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ces CGV r\u00e9gissent les ventes de posters r\u00e9alis\u00e9es sur <a href=\"http:\/\/www.starhope.ai\/\">www.starhope.ai<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Identit\u00e9<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">StarHope SAS<br>90 bis rue de Foug\u00e8res, 35700 Rennes<br>SIREN : 994 319 358<br>TVA intracom : FR 21994319358<br>contact@starhope.ai<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Produits<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Posters imprim\u00e9s<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les produits vendus sont des posters <strong>A2 et A3<\/strong>, imprim\u00e9s \u00e0 la demande via le prestataire Gelato.<br>La couleur, la luminosit\u00e9 ou le rendu final peuvent varier l\u00e9g\u00e8rement selon les \u00e9crans et les centres de production.<br>Les photos sont non contractuelles mais repr\u00e9sentatives.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Livres imprim\u00e9s &amp; ebooks<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les livres propos\u00e9s sont imprim\u00e9s \u00e0 la demande via le prestataire Lulu et sont disponibles en version imprim\u00e9e et en ebook (format PDF \u201csous r\u00e9serve de compatibilit\u00e9 mat\u00e9rielle\u201d).<br>De l\u00e9g\u00e8res variations de rendu peuvent exister selon les \u00e9crans, les centres d\u2019impression et les supports de lecture.<br>Les visuels pr\u00e9sent\u00e9s sont illustratifs et non contractuels.<br>Les livres \u00e9tant imprim\u00e9s \u00e0 la demande, ils sont assimil\u00e9s \u00e0 des biens fabriqu\u00e9s selon les sp\u00e9cifications du client.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Prix<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les prix sont indiqu\u00e9s en euros <strong>TTC<\/strong>.<br>TVA applicable : <strong>20 %<\/strong>.<br>TVA livre imprim\u00e9 peut \u00eatre \u00e0 taux r\u00e9duit selon le pays.<br>Les frais de livraison sont indiqu\u00e9s avant validation de la commande.<br>Les ebooks sont fournis au format PDF, lisibles sur la majorit\u00e9 des appareils.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Commande<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La commande est valid\u00e9e lorsque :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le paiement est accept\u00e9,<\/li>\n\n\n\n<li>le client re\u00e7oit un e-mail de confirmation,<\/li>\n\n\n\n<li>une facture est g\u00e9n\u00e9r\u00e9e automatiquement.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">StarHope se r\u00e9serve le droit d\u2019annuler toute commande en cas de fraude ou probl\u00e8me de paiement.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Paiement<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le paiement des commandes peut \u00eatre effectu\u00e9 par :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Carte bancaire via Stripe (Visa, Mastercard, American Express, etc.)<\/strong><\/li>\n\n\n\n<li><strong>PayPal<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les transactions sont s\u00e9curis\u00e9es par les prestataires de paiement concern\u00e9s.<br>StarHope ne stocke <strong>aucune donn\u00e9e bancaire<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Livraison<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Posters imprim\u00e9s (Gelato)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les posters sont imprim\u00e9s et exp\u00e9di\u00e9s via <strong>Gelato<\/strong>, un prestataire international d\u2019impression \u00e0 la demande.<br>Gelato dispose de centres de production situ\u00e9s en Europe, aux \u00c9tats-Unis, en Australie et dans d\u2019autres r\u00e9gions, permettant une livraison locale dans la majorit\u00e9 des pays.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les d\u00e9lais moyens sont :<br>\u2022 <strong>France \/ Europe : 3 \u00e0 7 jours ouvr\u00e9s<\/strong><br>\u2022 <strong>\u00c9tats-Unis \/ Canada : 3 \u00e0 8 jours ouvr\u00e9s<\/strong><br>\u2022 <strong>Reste du monde : 5 \u00e0 12 jours ouvr\u00e9s<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ces d\u00e9lais comprennent la production et l\u2019exp\u00e9dition.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">StarHope n\u2019est pas responsable des retards li\u00e9s :<br>\u2022 \u00e0 une adresse incorrecte fournie par le client,<br>\u2022 aux transporteurs,<br>\u2022 aux douanes des pays hors UE.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un num\u00e9ro de suivi est fourni d\u00e8s l\u2019exp\u00e9dition.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Livres imprim\u00e9s (Lulu)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Impression &amp; exp\u00e9dition via <strong>Lulu<\/strong><\/li>\n\n\n\n<li>D\u00e9lais estim\u00e9s : <strong>12 \u00e0 14 jours ouvr\u00e9s<\/strong><\/li>\n\n\n\n<li>D\u00e9lais incluant :\n<ul class=\"wp-block-list\">\n<li>production,<\/li>\n\n\n\n<li>exp\u00e9dition,<\/li>\n\n\n\n<li>acheminement international<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Responsabilit\u00e9s :\n<ul class=\"wp-block-list\">\n<li>adresse fournie par le client,<\/li>\n\n\n\n<li>douanes hors UE,<\/li>\n\n\n\n<li>transporteurs<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Droit de r\u00e9tractation<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Posters imprim\u00e9s<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment au Code de la consommation, le client dispose de <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception pour exercer son droit de r\u00e9tractation <strong>si le poster n\u2019est pas personnalis\u00e9<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le produit doit \u00eatre retourn\u00e9 dans son \u00e9tat neuf.<br>Les frais de retour sont \u00e0 la charge du client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">StarHope remboursera le client dans un d\u00e9lai de 14 jours apr\u00e8s r\u00e9ception du produit retourn\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Livres imprim\u00e9s<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pas de droit de r\u00e9tractation<\/strong> (article L221-28 du Code de la consommation)<br>Car :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>imprim\u00e9s \u00e0 la demande,<\/li>\n\n\n\n<li>fabriqu\u00e9s selon les sp\u00e9cifications du client.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Ebooks (PDF)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pas de droit de r\u00e9tractation apr\u00e8s t\u00e9l\u00e9chargement<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 l\u2019article L221-28 du Code de la consommation, le client reconna\u00eet et accepte express\u00e9ment que l\u2019acc\u00e8s au contenu num\u00e9rique (ebook PDF) entra\u00eene la perte de son droit de r\u00e9tractation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Garanties l\u00e9gales<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les produits b\u00e9n\u00e9ficient des garanties l\u00e9gales de conformit\u00e9 et des vices cach\u00e9s.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Propri\u00e9t\u00e9 intellectuelle<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les posters, \u00e9crits, designs et visuels sont prot\u00e9g\u00e9s.<br>Toute reproduction ou diffusion est interdite.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Donn\u00e9es personnelles<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les donn\u00e9es sont trait\u00e9es selon la Politique de Confidentialit\u00e9 pr\u00e9sente sur le site.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>11. Droit applicable<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les pr\u00e9sentes CGV sont r\u00e9gies par le droit fran\u00e7ais.<br>En cas de litige, les tribunaux comp\u00e9tents sont ceux du si\u00e8ge social de StarHope.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conditions G\u00e9n\u00e9rales de Vente \u2013 StarHope SAS Derni\u00e8re mise \u00e0 jour : 18\/12\/2025 Ces CGV r\u00e9gissent les ventes de posters r\u00e9alis\u00e9es sur www.starhope.ai. 1. Identit\u00e9 StarHope SAS90 bis rue de Foug\u00e8res, 35700 RennesSIREN : 994 319 358TVA intracom : FR 21994319358contact@starhope.ai 2. Produits Posters imprim\u00e9s Les produits vendus sont des posters A2 et A3, imprim\u00e9s&hellip;&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-553","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions G\u00e9n\u00e9rales de Vente \u2013 StarHope SAS (Posters A2 &amp; A3)<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les Conditions G\u00e9n\u00e9rales de Vente de StarHope SAS : modalit\u00e9s 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