{"id":393,"date":"2025-11-19T02:15:18","date_gmt":"2025-11-19T01:15:18","guid":{"rendered":"https:\/\/starhope.ai\/?page_id=393"},"modified":"2025-12-18T02:54:05","modified_gmt":"2025-12-18T01:54:05","slug":"retour-remboursement","status":"publish","type":"page","link":"https:\/\/starhope.ai\/fr\/retour-remboursement\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Politique de retour et de remboursement<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. R\u00e9tractation<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vous disposez d\u2019un d\u00e9lai de 14 jours pour exercer votre droit de r\u00e9tractation <strong>uniquement pour les produits \u00e9ligibles<\/strong>, conform\u00e9ment aux <a href=\"https:\/\/starhope.ai\/fr\/conditions-generales-de-vente\/\">Conditions G\u00e9n\u00e9rales de Vente<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Livres imprim\u00e9s et posters personnalis\u00e9s :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>pas de retour sauf :\n<ul class=\"wp-block-list\">\n<li>produit d\u00e9fectueux,<\/li>\n\n\n\n<li>erreur d\u2019impression,<\/li>\n\n\n\n<li>colis endommag\u00e9<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Proc\u00e9dure :<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>contact par email,<\/li>\n\n\n\n<li>photos \u00e0 fournir,<\/li>\n\n\n\n<li>remplacement ou remboursement<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>Ebooks<\/strong> :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>aucun remboursement apr\u00e8s acc\u00e8s au fichier,<\/li>\n\n\n\n<li>sauf dysfonctionnement technique av\u00e9r\u00e9.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Proc\u00e9dure de demande<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Envoyez un email \u00e0 :<br>contact@starhope.ai<br>Ajout d&rsquo;une photographie en pi\u00e8ce jointe.<br>Objet : \u201cDemande de retour \u2013 commande n\u00b0XXX\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">StarHope transmettra les instructions de retour.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Frais de retour<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 la charge du client.<br>StarHope rembourse l\u2019article mais pas les frais de livraison initiaux.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Produit endommag\u00e9 ou erreur<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si le poster ou le livre arrive ab\u00eem\u00e9, StarHope envoie un remplacement sans frais apr\u00e8s photo du d\u00e9faut.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. D\u00e9lais de remboursement<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">14 jours maximum apr\u00e8s r\u00e9ception du produit retourn\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politique de retour et de remboursement 1. R\u00e9tractation Vous disposez d\u2019un d\u00e9lai de 14 jours pour exercer votre droit de r\u00e9tractation uniquement pour les produits \u00e9ligibles, conform\u00e9ment aux Conditions G\u00e9n\u00e9rales de Vente. Livres imprim\u00e9s et posters personnalis\u00e9s : Ebooks : 2. Proc\u00e9dure de demande Envoyez un email \u00e0 :contact@starhope.aiAjout d&rsquo;une photographie en pi\u00e8ce jointe.Objet :&hellip;&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-393","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de Retour &amp; Remboursement \u2013 StarHope SAS<\/title>\n<meta name=\"description\" content=\"Consultez la politique de retour et remboursement de StarHope SAS : 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