{"id":3,"date":"2025-10-17T16:52:15","date_gmt":"2025-10-17T16:52:15","guid":{"rendered":"http:\/\/starhope.ai\/?page_id=3"},"modified":"2025-12-18T02:56:32","modified_gmt":"2025-12-18T01:56:32","slug":"confidentialite","status":"publish","type":"page","link":"https:\/\/starhope.ai\/fr\/confidentialite\/","title":{"rendered":"Politique de confidentialit\u00e9"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Politique de confidentialit\u00e9<\/h1>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Derni\u00e8re mise \u00e0 jour : 18\/12\/2025<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La pr\u00e9sente politique d\u00e9crit la mani\u00e8re dont StarHope SAS collecte, utilise et prot\u00e8ge vos donn\u00e9es personnelles conform\u00e9ment au <strong>RGPD<\/strong> (R\u00e8glement UE 2016\/679) et \u00e0 la loi Informatique &amp; Libert\u00e9s.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Responsable du traitement<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">StarHope SAS<br>90 bis rue de Foug\u00e8res<br>35700 Rennes \u2014 France<br>SIREN : 994 319 358<br>contact@starhope.ai<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Donn\u00e9es collect\u00e9es<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.1 Lors de l\u2019utilisation du site<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cookies techniques et analytiques<\/li>\n\n\n\n<li>Adresse IP (via Cloudflare)<\/li>\n\n\n\n<li>Logs techniques (s\u00e9curit\u00e9)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.2 Lors d\u2019un achat<\/strong> (WooCommerce)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nom, pr\u00e9nom<\/li>\n\n\n\n<li>Adresse postale<\/li>\n\n\n\n<li>Adresse email<\/li>\n\n\n\n<li>Pays<\/li>\n\n\n\n<li>Adresse de facturation et livraison<\/li>\n\n\n\n<li>Historique de commandes<\/li>\n\n\n\n<li>Montants, TVA, factures<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.3 Paiement<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les paiements sont trait\u00e9s par deux prestataires externes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Stripe<\/strong> (paiement par carte bancaire)<\/li>\n\n\n\n<li><strong>PayPal<\/strong> (compte PayPal ou paiement en un clic)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">StarHope ne stocke jamais les donn\u00e9es bancaires.<br>Le traitement est effectu\u00e9 directement par les prestataires de paiement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.4 Formulaire de contact<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email<\/li>\n\n\n\n<li>Contenu du message<\/li>\n\n\n\n<li>Nom (si renseign\u00e9)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.5 Prestataires<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gelato\/ prestataire d\u2019impression \u00e0 la demande<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>donn\u00e9es transmises : nom, adresse, pays (strictement n\u00e9cessaires \u00e0 la livraison)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Lulu Press \/ prestataire d\u2019impression \u00e0 la demande<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>donn\u00e9es transmises : nom, adresse, pays (strictement n\u00e9cessaires \u00e0 la livraison)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Finalit\u00e9s<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les donn\u00e9es sont utilis\u00e9es pour :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>traiter les commandes<\/li>\n\n\n\n<li>g\u00e9n\u00e9rer les factures<\/li>\n\n\n\n<li>exp\u00e9dier les produits<\/li>\n\n\n\n<li>g\u00e9rer le support client<\/li>\n\n\n\n<li>am\u00e9liorer le site<\/li>\n\n\n\n<li>pr\u00e9venir la fraude (Cloudflare \/ Wordfence)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Base l\u00e9gale du traitement<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ex\u00e9cution du contrat (achat)<\/li>\n\n\n\n<li>Consentement (newsletter \/ cookies non essentiels)<\/li>\n\n\n\n<li>Int\u00e9r\u00eat l\u00e9gitime (s\u00e9curit\u00e9 du site)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Conservation des donn\u00e9es<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Donn\u00e9es client : <strong>5 ans<\/strong> (obligation comptable)<\/li>\n\n\n\n<li>Factures : <strong>10 ans<\/strong> (obligation l\u00e9gale)<\/li>\n\n\n\n<li>Logs de s\u00e9curit\u00e9 : 1 an<\/li>\n\n\n\n<li>Cookies : 13 mois<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Partage des donn\u00e9es<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">StarHope partage des donn\u00e9es uniquement avec :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>OVH<\/strong> (h\u00e9bergement)<\/li>\n\n\n\n<li><strong>Cloudflare<\/strong> (s\u00e9curit\u00e9)<\/li>\n\n\n\n<li><strong>Stripe<\/strong> (paiement)<\/li>\n\n\n\n<li><strong>PayPal<\/strong> (prestataire de paiement)<\/li>\n\n\n\n<li><strong>Prestataires d\u2019impression<\/strong> (uniquement donn\u00e9es n\u00e9cessaires \u00e0 la livraison)<\/li>\n\n\n\n<li><strong>Expert-comptable<\/strong> (obligations fiscales)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Aucune donn\u00e9e n\u2019est vendue ou transf\u00e9r\u00e9e \u00e0 des tiers commerciaux.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Paiement via PayPal<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous choisissez PayPal lors du paiement, certaines donn\u00e9es n\u00e9cessaires au traitement de la transaction (email, adresse IP, montant, pays) sont transmises \u00e0 <strong>PayPal (Europe) S.\u00e0 r.l. et Cie, S.C.A.<\/strong>, conform\u00e9ment \u00e0 leur politique de confidentialit\u00e9 : <a href=\"https:\/\/www.paypal.com\/fr\/webapps\/mpp\/ua\/privacy-full\">https:\/\/www.paypal.com\/fr\/webapps\/mpp\/ua\/privacy-full<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">StarHope ne re\u00e7oit et ne stocke aucune donn\u00e9e bancaire.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Vos droits<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vous disposez d\u2019un droit :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>d\u2019acc\u00e8s<\/li>\n\n\n\n<li>de rectification<\/li>\n\n\n\n<li>d\u2019effacement<\/li>\n\n\n\n<li>d\u2019opposition<\/li>\n\n\n\n<li>de portabilit\u00e9<\/li>\n\n\n\n<li>de limitation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pour exercer un droit : contact@starhope.ai<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. S\u00e9curit\u00e9<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le site utilise :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Protocole HTTPS<\/li>\n\n\n\n<li>Protection Cloudflare<\/li>\n\n\n\n<li>Wordfence Security<\/li>\n\n\n\n<li>Anti-bot \/ Anti-DDoS<\/li>\n\n\n\n<li>Sauvegardes OVH<\/li>\n\n\n\n<li>Plugins v\u00e9rifi\u00e9s<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Cookies<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les cookies utilis\u00e9s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cookies techniques WooCommerce<\/li>\n\n\n\n<li>Cookies de s\u00e9curit\u00e9 Cloudflare<\/li>\n\n\n\n<li>Cookies de session<\/li>\n\n\n\n<li>Cookies de mesure d\u2019audience (si activ\u00e9s)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Une banni\u00e8re cookies informe l\u2019utilisateur et permet la gestion du consentement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politique de confidentialit\u00e9 Derni\u00e8re mise \u00e0 jour : 18\/12\/2025 La pr\u00e9sente politique d\u00e9crit la mani\u00e8re dont StarHope SAS collecte, utilise et prot\u00e8ge vos donn\u00e9es personnelles conform\u00e9ment au RGPD (R\u00e8glement UE 2016\/679) et \u00e0 la loi Informatique &amp; Libert\u00e9s. 1. Responsable du traitement StarHope SAS90 bis rue de Foug\u00e8res35700 Rennes \u2014 FranceSIREN : 994 319 358contact@starhope.ai&hellip;&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de Confidentialit\u00e9 \u2013 Protection des Donn\u00e9es | StarHope SAS<\/title>\n<meta name=\"description\" content=\"Consultez la politique de confidentialit\u00e9 de StarHope SAS. D\u00e9couvrez comment vos donn\u00e9es sont collect\u00e9es, utilis\u00e9es et prot\u00e9g\u00e9es conform\u00e9ment au RGPD. Aucune donn\u00e9e n\u2019est exploit\u00e9e \u00e0 des fins publicitaires \u2013 StarHope s\u2019engage pour une technologie \u00e9thique et transparente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/starhope.ai\/fr\/confidentialite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de Confidentialit\u00e9 \u2013 Protection des Donn\u00e9es | StarHope SAS\" \/>\n<meta property=\"og:description\" content=\"Consultez la politique de confidentialit\u00e9 de StarHope SAS. D\u00e9couvrez comment vos donn\u00e9es sont collect\u00e9es, utilis\u00e9es et prot\u00e9g\u00e9es conform\u00e9ment au RGPD. Aucune donn\u00e9e n\u2019est exploit\u00e9e \u00e0 des fins publicitaires \u2013 StarHope s\u2019engage pour une technologie \u00e9thique et transparente.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/starhope.ai\/fr\/confidentialite\/\" \/>\n<meta property=\"og:site_name\" content=\"StarHope\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-18T01:56:32+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/starhope.ai\\\/confidentialite\\\/\",\"url\":\"https:\\\/\\\/starhope.ai\\\/confidentialite\\\/\",\"name\":\"Politique de Confidentialit\u00e9 \u2013 Protection des Donn\u00e9es | StarHope SAS\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/starhope.ai\\\/#website\"},\"datePublished\":\"2025-10-17T16:52:15+00:00\",\"dateModified\":\"2025-12-18T01:56:32+00:00\",\"description\":\"Consultez la politique de confidentialit\u00e9 de StarHope SAS. D\u00e9couvrez comment vos donn\u00e9es sont collect\u00e9es, utilis\u00e9es et prot\u00e9g\u00e9es conform\u00e9ment au RGPD. Aucune donn\u00e9e n\u2019est exploit\u00e9e \u00e0 des fins publicitaires \u2013 StarHope s\u2019engage pour une technologie \u00e9thique et transparente.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/starhope.ai\\\/confidentialite\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/starhope.ai\\\/confidentialite\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/starhope.ai\\\/confidentialite\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/starhope.ai\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politique de confidentialit\u00e9\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/starhope.ai\\\/#website\",\"url\":\"https:\\\/\\\/starhope.ai\\\/\",\"name\":\"StarHope\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/starhope.ai\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/starhope.ai\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/starhope.ai\\\/#organization\",\"name\":\"StarHope SAS\",\"url\":\"https:\\\/\\\/starhope.ai\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/starhope.ai\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"http:\\\/\\\/starhope.ai\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/logo_starhope_name.png\",\"contentUrl\":\"http:\\\/\\\/starhope.ai\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/logo_starhope_name.png\",\"width\":1024,\"height\":1024,\"caption\":\"StarHope SAS\"},\"image\":{\"@id\":\"https:\\\/\\\/starhope.ai\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politique de Confidentialit\u00e9 \u2013 Protection des Donn\u00e9es | StarHope SAS","description":"Consultez la politique de confidentialit\u00e9 de StarHope SAS. D\u00e9couvrez comment vos donn\u00e9es sont collect\u00e9es, utilis\u00e9es et prot\u00e9g\u00e9es conform\u00e9ment au RGPD. Aucune donn\u00e9e n\u2019est exploit\u00e9e \u00e0 des fins publicitaires \u2013 StarHope s\u2019engage pour une technologie \u00e9thique et transparente.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/starhope.ai\/fr\/confidentialite\/","og_locale":"fr_FR","og_type":"article","og_title":"Politique de Confidentialit\u00e9 \u2013 Protection des Donn\u00e9es | StarHope SAS","og_description":"Consultez la politique de confidentialit\u00e9 de StarHope SAS. D\u00e9couvrez comment vos donn\u00e9es sont collect\u00e9es, utilis\u00e9es et prot\u00e9g\u00e9es conform\u00e9ment au RGPD. Aucune donn\u00e9e n\u2019est exploit\u00e9e \u00e0 des fins publicitaires \u2013 StarHope s\u2019engage pour une technologie \u00e9thique et transparente.","og_url":"https:\/\/starhope.ai\/fr\/confidentialite\/","og_site_name":"StarHope","article_modified_time":"2025-12-18T01:56:32+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/starhope.ai\/confidentialite\/","url":"https:\/\/starhope.ai\/confidentialite\/","name":"Politique de Confidentialit\u00e9 \u2013 Protection des Donn\u00e9es | StarHope SAS","isPartOf":{"@id":"https:\/\/starhope.ai\/#website"},"datePublished":"2025-10-17T16:52:15+00:00","dateModified":"2025-12-18T01:56:32+00:00","description":"Consultez la politique de confidentialit\u00e9 de StarHope SAS. D\u00e9couvrez comment vos donn\u00e9es sont collect\u00e9es, utilis\u00e9es et prot\u00e9g\u00e9es conform\u00e9ment au RGPD. Aucune donn\u00e9e n\u2019est exploit\u00e9e \u00e0 des fins publicitaires \u2013 StarHope s\u2019engage pour une technologie \u00e9thique et transparente.","breadcrumb":{"@id":"https:\/\/starhope.ai\/confidentialite\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/starhope.ai\/confidentialite\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/starhope.ai\/confidentialite\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/starhope.ai\/"},{"@type":"ListItem","position":2,"name":"Politique de confidentialit\u00e9"}]},{"@type":"WebSite","@id":"https:\/\/starhope.ai\/#website","url":"https:\/\/starhope.ai\/","name":"StarHope","description":"","publisher":{"@id":"https:\/\/starhope.ai\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/starhope.ai\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/starhope.ai\/#organization","name":"StarHope SAS","url":"https:\/\/starhope.ai\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/starhope.ai\/#\/schema\/logo\/image\/","url":"http:\/\/starhope.ai\/wp-content\/uploads\/2025\/10\/logo_starhope_name.png","contentUrl":"http:\/\/starhope.ai\/wp-content\/uploads\/2025\/10\/logo_starhope_name.png","width":1024,"height":1024,"caption":"StarHope SAS"},"image":{"@id":"https:\/\/starhope.ai\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/starhope.ai\/fr\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/starhope.ai\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/starhope.ai\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/starhope.ai\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/starhope.ai\/fr\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":7,"href":"https:\/\/starhope.ai\/fr\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":717,"href":"https:\/\/starhope.ai\/fr\/wp-json\/wp\/v2\/pages\/3\/revisions\/717"}],"wp:attachment":[{"href":"https:\/\/starhope.ai\/fr\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}