{"id":3,"date":"2025-10-17T16:52:15","date_gmt":"2025-10-17T16:52:15","guid":{"rendered":"http:\/\/starhope.ai\/?page_id=3"},"modified":"2025-12-18T02:56:32","modified_gmt":"2025-12-18T01:56:32","slug":"confidentialite","status":"publish","type":"page","link":"https:\/\/starhope.ai\/en\/confidentialite\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Privacy Policy<\/h1>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Last updated: 18\/12\/2025<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This policy explains how StarHope SAS collects, uses and protects your personal data in compliance with the <strong>GDPR<\/strong> (EU Regulation 2016\/679) and the French Data Protection Act (\u201cInformatique &amp; Libert\u00e9s\u201d).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Data Controller<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">StarHope SAS<br>90 bis rue de Foug\u00e8res<br>35700 Rennes \u2014 France<br>SIREN : 994 319 358<br>contact@starhope.ai<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Data Collected<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.1 When using the website<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Technical and analytics cookies<\/li>\n\n\n\n<li>IP address (via Cloudflare)<\/li>\n\n\n\n<li>Technical logs (security)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.2 When placing an order<\/strong> (WooCommerce)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First name, last name<\/li>\n\n\n\n<li>Postal address<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Country<\/li>\n\n\n\n<li>Billing and shipping address<\/li>\n\n\n\n<li>Order history<\/li>\n\n\n\n<li>Amounts, VAT, invoices<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.3 Payments<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Payments are processed by two external providers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Stripe<\/strong> (credit \/ debit card payments)<\/li>\n\n\n\n<li><strong>PayPal<\/strong> (PayPal account or one-click payment)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">StarHope never stores any banking details.<br>Payment processing is carried out directly by the payment providers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.4 Contact form<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email address<\/li>\n\n\n\n<li>Content of the message<\/li>\n\n\n\n<li>Name (if provided)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.5 Service providers<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gelato \/ print-on-demand service provider<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Data transmitted: name, address, country (strictly necessary for delivery).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Lulu Press \/ print-on-demand service provider<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Data transmitted: name, address, country (strictly necessary for delivery).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Purposes of Processing<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Data is used to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>process orders<\/li>\n\n\n\n<li>generate invoices<\/li>\n\n\n\n<li>ship products<\/li>\n\n\n\n<li>provide customer support<\/li>\n\n\n\n<li>improve the website<\/li>\n\n\n\n<li>prevent fraud (Cloudflare \/ Wordfence)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Legal Basis<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Performance of a contract (purchases)<\/li>\n\n\n\n<li>Consent (newsletter \/ non-essential cookies)<\/li>\n\n\n\n<li>Legitimate interest (website security)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Data Retention<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Donn\u00e9es client : <strong>5 years<\/strong> (accounting obligation)<\/li>\n\n\n\n<li>Invoices: <strong>10 years<\/strong> (legal obligation)<\/li>\n\n\n\n<li>Security logs: 1 year<\/li>\n\n\n\n<li>Cookies: 13 months<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Data Sharing<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">StarHope shares data only with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>OVH<\/strong> (hosting)<\/li>\n\n\n\n<li><strong>Cloudflare<\/strong> (security)<\/li>\n\n\n\n<li><strong>Stripe<\/strong> (payments)<\/li>\n\n\n\n<li><strong>PayPal<\/strong> (payment provider)<\/li>\n\n\n\n<li><strong>Printing and shipping partners<\/strong> (only the data required for delivery)<\/li>\n\n\n\n<li><strong>Certified accountant<\/strong> (tax obligations)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">No data is sold or transferred to commercial third parties.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>PayPal Payments<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you select PayPal during checkout, certain data required to process the transaction (email, IP address, amount, country) is transmitted to <strong>PayPal (Europe) S.\u00e0 r.l. et Cie, S.C.A.<\/strong>, in accordance with their Privacy Policy: <a href=\"https:\/\/www.paypal.com\/fr\/webapps\/mpp\/ua\/privacy-full\">https:\/\/www.paypal.com\/fr\/webapps\/mpp\/ua\/privacy-full<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">StarHope does not receive or store any banking information.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Your Rights<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>access your data<\/li>\n\n\n\n<li>rectify your data<\/li>\n\n\n\n<li>erase your data<\/li>\n\n\n\n<li>object to processing<\/li>\n\n\n\n<li>data portability<\/li>\n\n\n\n<li>restrict processing<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise any right: contact@starhope.ai<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Security<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The website uses:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>HTTPS protocol<\/li>\n\n\n\n<li>Cloudflare protection<\/li>\n\n\n\n<li>Wordfence Security<\/li>\n\n\n\n<li>Anti-bot \/ Anti-DDoS systems<\/li>\n\n\n\n<li>OVH backups<\/li>\n\n\n\n<li>Verified plugins<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Cookies<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cookies used include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>WooCommerce technical cookies<\/li>\n\n\n\n<li>Cloudflare security cookies<\/li>\n\n\n\n<li>Session cookies<\/li>\n\n\n\n<li>Audience measurement cookies (if enabled)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A cookie banner informs users and allows them to manage their consent.<\/p>","protected":false},"excerpt":{"rendered":"<p>Politique de confidentialit\u00e9 Derni\u00e8re mise \u00e0 jour : 18\/12\/2025 La pr\u00e9sente politique d\u00e9crit la mani\u00e8re dont StarHope SAS collecte, utilise et prot\u00e8ge vos donn\u00e9es personnelles conform\u00e9ment au RGPD (R\u00e8glement UE 2016\/679) et \u00e0 la loi Informatique &amp; Libert\u00e9s. 1. Responsable du traitement StarHope SAS90 bis rue de Foug\u00e8res35700 Rennes \u2014 FranceSIREN : 994 319 358contact@starhope.ai&hellip;&nbsp;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de Confidentialit\u00e9 \u2013 Protection des Donn\u00e9es | StarHope SAS<\/title>\n<meta name=\"description\" content=\"Consultez la politique de confidentialit\u00e9 de StarHope SAS. D\u00e9couvrez comment vos donn\u00e9es sont collect\u00e9es, utilis\u00e9es et prot\u00e9g\u00e9es conform\u00e9ment au RGPD. Aucune donn\u00e9e n\u2019est exploit\u00e9e \u00e0 des fins publicitaires \u2013 StarHope s\u2019engage pour une technologie \u00e9thique et transparente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/starhope.ai\/en\/confidentialite\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de Confidentialit\u00e9 \u2013 Protection des Donn\u00e9es | StarHope SAS\" \/>\n<meta property=\"og:description\" content=\"Consultez la politique de confidentialit\u00e9 de StarHope SAS. D\u00e9couvrez comment vos donn\u00e9es sont collect\u00e9es, utilis\u00e9es et prot\u00e9g\u00e9es conform\u00e9ment au RGPD. 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