Return and Refund Policy

1. Withdrawal

You have a period of 14 days to exercise your right of withdrawal only for eligible products, in accordance with the General Terms and Conditions of Sale.

Printed books and personalised posters:

• no returns except in the following cases:
  • defective product,
  • printing error,
  • damaged parcel.
• Procedure:

• contact by email,
• photos must be provided,
• replacement or refund.

Ebooks :

• no refund after access to the file,
• except in the event of a proven technical malfunction.

2. Return Request Procedure

Please send an email to:
contact@starhope.ai
A photograph must be provided as an attachment.
Subject: “Return request – Order no. XXX”

StarHope will then provide the return instructions.

3. Return Shipping Costs

Return shipping costs are borne by the customer.
StarHope refunds the item price but not the original shipping costs.

4. Damaged Product or Error

If the poster or book arrives damaged, StarHope will send a replacement at no additional cost after receipt of a photo of the defect.

5. Refund Timeframe

Refunds are processed within a maximum of 14 days after receipt of the returned product.